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What do in case of emergency

 

In the event of a serious illness or bodily injury which may lead to in-patient hospital treatment, follow the steps below.

 

1.  Contact us as soon as possible by phone or email.

  • Call us on +420 221 860 685 (this is the number listed on the Certificate of Insurance).
  • Send an email to help@euro-center.com. Give us your telephone number and within 24 hours, the assistance office will call you back (or the insured person if you are calling on behalf of someone else).

Please note:

  • If you have been charged for the call, you can ask for a reimbursement when making the claim.
  • Assistance can be provided in Italian, English, Spanish and German.
  • Our team is able to provide advice, and suggest which hospital might be most appropriate for you to visit.

 

2. If you require emergency support and you cannot call us, then you should go to the closest hospital.

In this type of extreme case, the hospital might directly bill your insurance company. For all other cases, students will need to pay in advance and then ask for a reimbursement by sending an email to claims@servisegur.com.

 

If you require an emergency prescription, please note the following:

Students can request a video call with a doctor through the Digital Doctor program by calling the emergency line on +420 221 860 685. Medicine prescriptions for unexpected ailments can be provided through this service.

 

If a student is unwell but doesn’t need to be hospitalised, there is no need to call the emergency line.

Instead, the insured person can go to any clinic and then ask for a reimbursement by sending an email to claims@servisegur.com. Be sure to provide a copy of the invoice and medical certificate.

As part of your GuardMe policy, we are able to provide medical GP support to you for free, in multiple languages.

In order to avail of this, please contact our Digital Doctor assistance line by phone on +420 221 860 685. You can request a callback, or if you incur any phone charges, we can reimburse you.

You can access your documents in two ways:

  1. You can contact your school or agency (where you purchased your insurance) to request a copy of all of your insurance documents.
  2. Alternatively, you can login to your account. In order to login, you will need the email address that was provided to us at the time your insurance was booked. To login to your account, please click here.

If you experience any problems logging in, your school or agent will be able to support you in accessing your documents.

GuardMe is delighted to confirm that cover is available for some incidents related to COVID-19. For further clarifications on the circumstances in which you will be covered, please read our COVID-19 FAQ document.